Ritz-Carlton Rabat recrute Plusieurs Profils:
-General Manager.
-Quality and Learning Manager.
-Director of Rooms Operations.
-Executive Housekeeper.
-Purchasing Manager.
-IT Manager.
-Director of Finance
-Director of Engineering.
-Director of Food & Beverage.
-Executive Chef.
Ritz-Carlton est une chaîne d’hôtels de luxe, contrôlant 108 hôtels situés dans les principales métropoles et destinations touristiques mondiales, dans 30 pays. La chaîne est la propriété de la société The Ritz-Carlton Hotel Company, elle-même succursale de Marriott International.
Outre ses hôtels, la compagnie a des accords de publicité avec Bulgari Hotels & Resorts et deux hôtels contrôlés par des particuliers, l’hôtel Ritz de Londres et celui de Madrid.
En 1983 est créée la Ritz-Carlton Hotel Company, qui reprend l’hôtel de Boston et la marque, et reprend l’expansion interrompue. La compagnie installe son siège à Chevy Chase dans le Maryland. En 1995, le groupe Marriott International prend une participation de 49 % dans la société, puis passe à 99 % en 1998, prenant ainsi son contrôle.
Le groupe a depuis poursuivi son développement, sortant notamment des hôtels traditionnels avec les Résidences Ritz-Carlton et les Clubs Ritz-Carlton.
À noter que les hôtels Ritz originaux fondés par César Ritz puis sa femme Marie, à Paris, Londres et Madrid, n’appartiennent pas à ce groupe. Si ceux de Londres et de Madrid ont des accords d’exploitation avec la chaîne internationale, celui de Paris est totalement indépendant.
Ritz-Carlton Rabat recrute Plusieurs Profils
General Manager
POSITION SUMMARY
As the lead host at The Ritz-Carlton Rabat Dar Es Salam, our General Manager creates the Ritz-Carlton culture to deliver a memorable experience for our guests. By creating personal connections with guests our leader understands how to inspire our Ladies & Gentlemen to deliver on-strategy services across the hotel.
The General Manager will be the strategic business leader of the hotel and will demand an experienced candidate, who has excelled in GM positions in high end luxury, preferably the Ritz-Carlton brand and has successfully led hotel openings or major renovations.
The ability to deliver exceptional guest experiences is key as well as an excellent sense of product and service quality, a passion for excellence, luxury and an understanding of luxury consumer needs.
Evidence of strong operational leadership, sales, marketing, room experience and being able to drive performance within a competitive market and owner relations will be key. The ability to effectively manage union relationships will be important, as will the ability to build strong owner relations. The natural inclination to innovation and extensive talent leadership experience is required. The candidate needs to be fluent in the French and English language.
Chosen candidate will be the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment.
The General Manager for this hotel will take a lead in building owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The successful candidate will be very comfortable participating in high profile local and international events and demonstrating strong communication, networking and PR skills.
Postulez ici
Quality and Learning Manager
JOB SUMMARY
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. The position works with the Executive Committee and property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
CANDIDATE PROFILE
Education and Experience
-2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
-4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
Postulez ici
Director of Rooms Operations
JOB SUMMARY
Functions as the strategic business leader of the property’s Rooms Operations. Areas of responsibility include Front Office, , Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International.
CANDIDATE PROFILE
Education and Experience
-2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
-4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Posulez ici
Executive Housekeeper
JOB SUMMARY
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
-High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
-2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Postulez ici
Purchasing Manager
JOB SUMMARY
Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories.
CANDIDATE PROFILE
Education and Experience
-4-year bachelor’s degree in Finance and Accounting or related major.
Postulez ici
IT Manager
JOB SUMMARY
Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.
CANDIDATE PROFILE
Education and Experience
Required:
-High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.
OR
-2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.
Preferred:
-System-related professional certifications desired.
Postulez ici
Director of Engineering
JOB SUMMARY
Provides a high level of property maintenance knowledge. Position has overall responsibility for maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues.
CANDIDATE PROFILE
Education and Experience
-High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.
OR
-2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.
Postulez ici
Director of Food & Beverage
JOB SUMMARY
Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
-High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
OR
-2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
Additional Requirements
-Fluent in English and French
-Experience in the Luxury Segment is an advantage
Skills and Knowledge
–Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
–Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures.
–Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
–Applied Business Knowledge – Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
–Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Postulez ici
Director of Finance
JOB SUMMARY
Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.
CANDIDATE PROFILE
Education and Experience
-4-year bachelor’s degree in Finance and Accounting or related major; 6 years experience in the finance and accounting or related professional area.
OR
-Master’s degree in Finance and Accounting or related major; 4 years experience in the finance and accounting or related professional area.
Additional Requirements:
-Fluent in English and French
-Experience in the Luxury Segment is an advantage
Postulez ici
Executive Chef
JOB SUMMARY
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).
CANDIDATE PROFILE
Education and Experience
-High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.
OR
-2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.
Additional Requirements
-Fluent in English and French
-Experience in the Luxury Segment is highly valued
-Asian cooking experience is an advantage