English-Speaking Customer Service Agents – Work from Home, Full-Time Only

Calls Experts is looking for English-Speaking Customer Service Agents – Work from Home, Full-Time Only.

Calls Experts is a global contact center solution provider with 15+ years of experience in the American and Canadian markets. Calls Experts is here to help both – those with experience and to teach those, who want to learn and build their careers. With Calls Experts this is not just a job, this is a real career! We are looking for a Customer Service Agent to process inbound and outbound calls remotely.

Market: US and CA.

Vertical: Insurance.

You will perform various administrative tasks, including answering calls and scheduling meetings. For this role, a strong Internet connection is required, along with experience using communication tools.

Duties and Responsibilities:

• Process inbound and outbound call traffic to qualify leads and make live transfers.
• Qualify prospects.
• Resolve client queries.
• Prepare customer spreadsheets and keep online records.

Requirements:

• CPU: min 4000 score AMD/i5 6^th generation or higher with min 8 GB RAM.
• Windows 10/11.
• Ability to work 8-hour shifts 5d/week in EST. 10-6 pm EST mostly.
• Great command of the English Language.
• Ability to handle objections, utilize persuasive skills – easy with small talks.
• Ability to thrive in fast pace virtual platform.
• Profound work ethics.
• Willingness to learn and grow.

Onboarding Process:

1. Audition.
2. Interview.
3. Hardware checkup.
4. Script Training.
5. Role-Play Session I + Company and Industry Overview (First elimination).
6. Objection Handling Training / Recap and Listening to Recordings.
7. Role-Play Session II (Final elimination).
8. 2nd Interview and Documents signing.
9. Dialer training and Onboarding.
10. Work Begins.

Compensation and Benefits:

• USD $500 basic monthly salary + up to USD $500 bonus/month.

Applications that do not match the desired profiles will not be considered.